Madeleine B Kep

Jewelry Bracelet

I broke one of my Brighton Collectible They repaired it at no cost to me.

I was very thankful, because I love all the Brighton Bracelets I have, because they were all given to me by my kids.

When I put my fixed Bracelet back into my Jewelry Box, I noticed at the bottom, that I had another Brighton Bracelet which I broke a few years back and totally forgot about it.

So I sent this Bracelet back as well for repair.

It was returned to me with the explanation it could not be repaired.

SHAME ON BRIGHTON JEWELRY DEPARTMENT!!!! IT was an easy repair to solder a loop.

I would have been happy to pay something for the repair.

I brought it to my Jewelry store here and they were surprised that Brighton did not want to fix it for me, since it was such a minor repair.

VERY DISAPPOINTED!

Madeleine

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Loss:
$24
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Roby Zpd

Sucky service, Poor quality

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Brighton Collectibles - Sucky service, Poor quality
Wearing a ring just now that literally fell apart.
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Reason of review:
Bad quality
Anita H Enh

Straw bag

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I purchased the new straw bag at a small store in Fort Myers fla. I had been looking at the bag for some time and finally was able to pay the $286 for the bag.

Well after 2 weeks the bag began to fray in two places. In a few days these two spots became a small hole. I called customer service and wanted a full refund and was told they only do repairs and a repair was the only option. The store told me to take it up with customer service.Linda at customer service was extremely rude and asked me "well what did you do the bag?" I did nothing to the bag and explained that I consider Brighton bags an investment and $280 is just too much to spend on a bag that falls apart.

No sure what to do now.NO more Brighton for me. Shame, I have a ton of it!

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Loss:
$286
Reason of review:
Bad quality

Preferred solution: Full refund

Sharon B Ksm

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Verified Reviewer

Stones falling out

I keep having stones fall out of things. First it was a keychain now the alcazore heart ring. Me and my friend bought the two interlocking rings and both of ours are missing a stone and they won’t do anything about it unless we both bring in together and we are not together that often. Also, I bought a purse in January and never received my free gift in the mail.
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Reason of review:
Bad quality
Kim L Ypb

White purse turns yellow

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I bought a white leather and straw purse and a white leather wallet. Both were very expensive.

About $200 for the purse and $150 for the wallet. The white leather on both turned yellow after the first year. They looked so bad, I can't use them. Part of the leather is still white and part is a dark yellow.

I took very good care of them. Otherwise, they look new. When I complained, they were very rude. They said purses were only guaranteed for 1 calendar year.

They did not apologize. They obviously didn't care. I even called the district manager. She was very nasty.

She even accused me of lying about the sales associate being rude. I sent a registered letter to Brighten corporate headquarters and got no response. For the price of these items I expected better quality.

This is the second time I've had an issue with Brighton. I will never buy one of their products again.

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Loss:
$350
Cons:
  • Very rude manager
  • Poor customer service
Reason of review:
Bad quality

Preferred solution: Full refund

Avonne B

Repairs

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Today was my last straw with Brighton Collectibles. The jewelry is beautiful but it is NOT worth your money to buy. Why?I had to bring two of my bracelets for repairs (one of them was brought in for the third time) and I picked it up along with the other bracelet. To my surprise, my second bracelet was NEVER repaired but nicely polished. I had to put up with traffic and finding the parking at the Domain was a nightmare. The lady at the store thought it was no big deal to send it for repairs after it was never repaired. Customer service sucks big time!l
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Loss:
$160
Pros:
  • Product design
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: They should have replaced my bracelet with a new one after I brought it in for the 3rd time!

Joyce Vkv

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Verified Reviewer

Need watch tepair

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Change battery and crystal also cleaning. Also broken bracelet needs repair as well, I love Brighton pieces I have collected would like to someday give it hem to my granddaughter Minimum hundred words, what I need is short and precise and to the point Watch and bracelet in need of repair Is this not one hundred words yet ,how a bout now I’m sure by no w it is one hundred or more words Surely by now it is , if not I can tell you a story about Something Xxxx xxxx xxxx xxx x xxxx xx xx xxxxx xxxxx x xx xxx
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Reason of review:
Good customer service
Jameka Eqz

I have spent over 10,000 in this store...not anymore!

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They tell you before you buy, "If any of our jewelry is substandard and breaks, we will fix it or give you a replacement. I sent back an earring where the piercing post broke off after I wore it 3 times only.

They took 4 months to send it back unrepaired. It is a simple solder but they were too smug and lazy to repair. I also sent back a necklace where over 1/2 the rhinestones fell out..they sent it back unrepaired also. But they did tell me a pair of shoes I had ordered were finally in...for $278.00...I walked out with out purchasing them.

I will never purchase another thing from Brighton again. Their jewelry is nice looking but breaks very easily and they lied to me about their repair policy just to get me to buy their cheap stuff. Never again. And they are so money hungry they gave my phone number to all there stores in my area and they all call me while I am at work begging me to please buy more stuff.

They always send a coupon but only right after you have shopped there and it expires in a week...in other words its unusable. They send Christmas, birthday, any ol holiday card but it's never really a card you, its a sales pitch where you have to spend a lot to get a few dollars off, and the "birthday gift for you" expires in 30 days "Happy Birthday"....Oh and when you are one of their very best customers you get a gift..but they always tell me they are out of gifts and they will catch me next time. When I remind them they owe me 3 gifts they give me one and they girl that told me catch you next time doesn't work there anymore so nobody remembers....I am getting the feeling as a customer, they really despise me as a customer, they only like my money. Like it makes them angry at me when their product breaks ..but they do like my money....and once they have it...they hand you your broken jewelry back ..with a gift card of course and tell you about the new cheap stuff they just got in.

There are too many other places who will treat a good customer like a good customer. With respect and appreciation for giving them lots of repeat business.

They are so stupid, if they look, when I bring in something broken and return to pick it up...I buy at least $800 worth of jewelry each time...now I have no reason to buy from them again since they refuse to repair even a broken post on an earing which was a matching set to a necklace and a bracelet. I will never shop there again.

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Loss:
$400
Cons:
  • Willful deceit in order to make a sale
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Tenita Avy
map-marker Murray, Utah

Poor Customer Service/ Poor quality products.

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I have purchased hundreds of dollars worth of Brighton products over the last few years and have had problems with several items only to be told they will not repair or warrantee it if it has been a year since purchase. Most recently I had one of their bags that I had only used a time or two (mostly because I forgot I had it) and it looked brand new, that the clasp on the strap pulled apart (obviously a manufacturing defect). Since I have had the purse two years they wouldn't even touch it unless I paid a minimum of $40. They told me to take it to another repair shop. Okay, like where? Who even does that? I also tried to get a ring that I purchased for my daughter repaired when a couple of the jewel fell out. I was also told to take it to a jeweler. And that's only a couple examples of my problems with them. I have had enough of you Brighton with your expensive products that you don't even guarantee. I will never step foot in one of their stores again, and I will tell everyone I know about your non-existent customer support and shoddy products. How do I get off your mailing list?
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Loss:
$250
Pros:
  • Product design
Cons:
  • Quality and customer service
Reason of review:
Damaged or defective

Preferred solution: Repair or replacement

Stacy J Wte

Poor quality!!!

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I have spent thousands of dollars on their products only to have them turn black. I have asked the store associates what kind of metal they make their products out of so I know how to clean it and they don’t even know. I tried just water and a cloth that didn’t work. I was told to try some cleaner they sell in the store and that didn’t work. Then I was told to try shampoo or dish soap and that’s right...that didn’t work either. So since I can’t wear any of it it’s all in a dump somewhere. For the price you can buy the real thing on most items. Just know when you are laying your hard earned cash on the counter...you might get one or two years max out of your purchase before it looks so bad you’re embarrassed to wear it. I do not recommend their products. Since it is silver plated you might as well buy someone else’s junk jewelry that is cheaper in cost!
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Pros:
  • Regular sales rep
Cons:
  • Poor quality for the price
Reason of review:
Store manager Maureen Deppe she was such a great sales rep that I always spent way more than I wanted. They let her go when she needed surgery...thanks Brighton we nab her up and gave her a sales job! Now she’s making us a lot of money!
Eleonore Iep

Very expensive to repair a purse strap. Ridiculously so!

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I was given a cross body Brighton purse and it is in need of a strap fix. It is braided and a couple of the strands are broken.

They told me it would cost $45 just to shorten the strap! It could use new hardware too, but I was afraid to ask as just fixing a strap (Not replacing) was ridiculously expensive.) And that on top of paying the postage to and from. I will go buy a different brand next time from someone who guarantees their parts. I don't mind paying good money for a good purse if the company has a decent repair policy.

Brighton is not that company.

There are at least 110 words in the body of these details, and I had to go count each word!

My next disgruntled review will be on Pissed Consumer customer service! Grrrrr.

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Pros:
  • Purse itself
Cons:
  • Price of the repair options
Reason of review:
Warranty issue

Preferred solution: Just fix the purse and I will pay postage to and from.

1 comment
Guest

I agree. As much as Brighton handbags cost there should be more than a 2 year warranty!

Anonymous

Broken belt

A Brighton belt that has been worn a minimum of times just fell apart at one of the loops while I was removing it. Seeing I have a 25 inch waist, there is no way I was wearing it tight to hold in my waist line.

Of course, there is no guarantee because there are no tags on it. No more Brighton products for me. Not too many more details to be given but I guess I have to type 100 words. Wearing a belt worn correctly and it just breaks apart while taking it off, is not a belt that anyone wants to buy.

Brighton is far too expensive to not have a guarantee, The belt looks brand new. Will try to get it fixed, but only if it doesn't cost me an arm and leg to do it.

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Reason of review:
Bad quality
1 comment
Guest

Same thing just happened to me on the 2nd time I wore a new Brighton reversible belt! It fell apart when taking it off.

Anonymous

Brighton Jewelry - problems with several pieces

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I have several pieces of Brighton Jewelry that have turned black in spots and are unwearable. A couple of years ago I wrote to them, sent in 4 pieces, and was told, like many others, that it's perfume, hairspray, etc.

I don't wear perfume or use hairspray. A Breast Cancer bracelet with 3 strands of chain turned black only on the center chain. Really!!! And this is my fault.

Brighton jewelry is expensive but not worth it. Costume jewelry I paid much less for has stood up longer than any Brighton piece.

Definitely won't buy any more and share and I share my thoughts about how bad it is with others whenever I can. The sad part is Brighton doesn't really care..........................................

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Loss:
$700
Cons:
  • Quality and customer service
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

8 comments
Guest

I have had several pieces turn black on me, too. I thought they guaranteed their jewelry and would take it back and clean it if it tarnished, but it seems not.

They say to clean the darkened spots with a cotton cloth and no type of cleansers, but it did not work for me. Total waste of time and money.

Tayon Eca

I have had the same problem. In addition to that I've had earrings - even leverback types where the wire broke.

I never wear the jewelry to bed and I've very gentle with it - I wipe it off after each time I wear it with a soft cloth. I took some of my Brighton jewelry to Cudos 2 U in Evans GA where we purchased it - they sent it off to Brighton and it will take about 8 weeks to get it back...

Guest

I worked for Brighton for 5 mos 4yrs ago. About half of what I bought at the time has tarnished although they have not been exposed to hairspray or perfume. I will no longer spend my money on this brand of jewelry.

Guest

I had the same problem. Hair clip repaired twice.

I paid thru them to get it repaired. I have sunglasses that I was told I cold replace the lenses when ever they got scratched. Not true! They discontinued them.

The side emblems tarnished not their fault. I have necklaces that have tarnished and turned black. Nothing can be done about it. Customer service is good as far as sales, but once you leave the store, forget about it!

I have about $500 worth of jewelry and a wallet and all couldn't stand the test of time and wearability. Sad customer service and they will not stand behind their product failure.

You pay them to fix the problem. Never again.

Guest

Have a friend who gives me Brighton for birthdays etc. it is very pricey for costume jewelry with that the finish wore off. Wish she would not waste her money.

Guest

Tarnish easily after a year - especially if you live in a high humidity area. Customer service said it was because I washed my hands in antibacterial soap. Now have approximately $500 worth of ugly blackened jewelry that is tied to special memories and anniversaries.

Guest
reply icon Replying to comment of Guest-1410956

Loved my Brighton Jewelry until it started turning black. The Brighton store at UTC in Sarasota cleaned my jewelry and it looked great again. So I asked them if I could purchase the cleaning solution they used.Nope.

Guest

That’s a shame! I only own one pair of earrings.

Holding up ok, but some of the finish wearing off in the back. They are extremely expensive and should at least give u credit.

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Anonymous

After using Brighton earrings have to re-pierce ears!

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The only thing I asked my Dad for at Christmas was gold earring studs and gold hoops. He bought me 3 pair of earrings from Brighton.

I wore a pair that had hearts on them. The first day I wore them for about 8 hours. They hurt my ears a little and made them red, but I don't really wear earrings that much so I didn't think too much of it. The next day I put them back in and wore them for about 8 or 9 hours thinking my ears just needed to get used to them.

When I took them out that night my ears were still hurting and red. The next day I was traveling back home by plane so it was a long day. Once I got home I took the earrings out and the place where the earrings touched my ears the skin had turned gray. It was kind of scary.

In the next couple days I didn't put the earrings back in, but the skin that had turned gray was now dead. It left big holes in my ears. I put Neosporin on my ears hoping they would heal and close the huge holes. They did end up closing, now my ears are no longer pierced.

They had been pierced since I was 7, now at 39 I have to go and get my ears re-pierced. I have been wearing earrings on and off for over 30 years with no experience like this ever.

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Reason of review:
Bad quality
1 comment
Guest

I am a similar age and have never had any issue with earrings before until I too bought a cute pair of Brighton stud earrings and my ears are red, swollen, and sore. A co-worked pointed it out before I even noticed. I have been a Brighton fan for years but this may end that relationship.

Anonymous
map-marker Sarasota, Florida

Feel ripped off

I had many pieces of Brighton jewelry. Every one of my bracelets has suddenly broke. I can be sitting in a chair, and they suddenly fall off. Each time it appeared to come apart at the point where a link had been soldered together. I took the bracelets back and they were repaired only to break again in a few months. Needless to say I will never buy a piece of their over priced pieces of junk!
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Reason of review:
Bad quality
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