Brighton Collectibles Earrings Review

3 of 31 Brighton Collectibles reviews

My daughter purchase these beautiful earrings for my Wedding Anniversary and I got so many compliments.They broke and I sent them in and they were repaired or either they just sent me another pair not sure Well they broke again and I took them back to the store and they sent them in.

After a couple of weeks they called and said your earring are in. When I got there I was told they could not repair them. I stated "well they did before" and the lady said they can't fixed them. She told me that I can go to an outlet and see if they have another pair there because they don't carry them in the store anymore.

I was told this in a dry in matter of fact sarcastice voice. I got no apology or no offer to replace them. gift card, reward points nothing.

I didn't even get an offer of exchange for the value of the earrings.That was it for me shopping at Brighton.My husband just happen to ask me why I don't shop at Brighton anymore and I told him I love the quality of there products and I told him as a customer they do not go out of the way to satisfy their customers.

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More Review Details

Diversity of Products or Services
Product or Service Quality
Advertised vs Delivered
Delivery Service
Style and Design
Customer service
Price Affordability
Value for money
Exchange, Refund and Cancellation Policy
Discounts and Special Offers

Reason of review:
Poor customer service
Product or service
Review category
Luxury / Jewelry
review #945733 by

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Nov 03, 2016 #1235807

I would love to hear from you regarding your earrings...please email me at Thank you

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