Brighton Collectibles Phone Numbers and Emails

Toll-Free Number:

  • (800) 628-7687
Send Message

Customer Service:

  • (800) 235-8748

Brighton Collectibles Emails:

Customer Service
Legal
Privacy Inquiries
Is this your business?
PissedConsumer Club

Contact Information

Brighton Collectibles Website:

Brighton Collectibles Help Center:

Corporate Office Address:

Brighton Collectibles, LLC
14022 Nelson Ave.
City Of Industry, California 91746
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00 am - 5:00 pm PT


Other Location:

9200 Stony Point Pkwy,

Richmond, VA 23235

More contact details

Fax:

+1 (626) 961 9380

Brighton Collectibles Rating Based on 98 Reviews

Rating details

2.5
more details
Product or Service Quality
Customer service
Price Affordability
Value for money

Rating stats

Rating trend

How Good is Brighton Collectibles's Customer Service?

Raymone Ghr
Raymone Ghr
Feels Disappointed | Dec 28, 2022

I was on hold and then told me to leave a message and never called back. Obviously, they don’t want my order.

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Edmond Ktj
Edmond Ktj
Feels Satisfied | Nov 04, 2022

I am always impressed with the customer service I receive at Brighton. The Downtown Summerlin office is my favorite. The friendliness of the staff, their knowledge of their product and their knowledge of me as a customer- Outstanding!

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Summary of Brighton Collectibles Customer Service Calls

181 TOTAL
CALLS
02:10 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Brighton Collectibles?

Return/ Replace Question:

  • “Return”
  • “Replace rhinestone on watch face”
  • “Received a gift of Brighton earrings which I want to exchange”

Product/ Service Question:

  • “I want order an item”
  • “Broken ear ring”
  • “Broken pendant”

Request for Information Question:

  • “I'm having trouble checking out”
  • “Check on Trust you Journey ring availability”
  • “Checking on a returned purse that front was coming undone”

Shipping and Delivery Question:

  • “Order not received”
  • “Order never received”
  • “A belt back on April 12A bigger size”

Cards Question:

  • “Redeem gift card”
  • “Gift card”

Staff Question:

  • “Rude clerk to a vip plus”
  • “To suggest new charms for emergency services”
  • “Customer upset with service”

Payments and Charges Question:

  • “Can’t get coupon to go through on my order.”
  • “Coupon problem”

Activation/ Cancellation Question:

  • “Wonder why order was cancelled”

Website/ Application Question:

  • “Product that is in the spring catalog but not available to order online.”

Other Question:

  • “Place an order”
  • “Jewelry”
  • “Wrong town and zip code on order placed just now”

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