Contact Brighton Collectibles Customer Service
Brighton Collectibles Phone Numbers and Emails
Toll-Free Number:
-
(800) 628-7687
Customer Service:
-
(800) 235-8748
Brighton Collectibles Emails:
Customer Service
Legal
Privacy Inquiries
Contact Information
Brighton Collectibles Website:
Brighton Collectibles Help Center:
Corporate Office Address:
Brighton Collectibles, LLC
14022 Nelson Ave.
City Of Industry,
California
91746
United States
Other Info (opening hours):
Hours:
Monday - Friday: 7:00 am - 5:00 pm PT
Other Location:
9200 Stony Point Pkwy,
Richmond, VA 23235
Fax:
+1 (626) 961 9380
How Good is Brighton Collectibles's Customer Service?
Summary of Brighton Collectibles Customer Service Calls
181
TOTAL
CALLS
CALLS
02:10
AVG CALL
DURATION
DURATION
20%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Brighton Collectibles?
Return/ Replace Question:
- “Return”
- “Replace rhinestone on watch face”
- “Received a gift of Brighton earrings which I want to exchange”
Product/ Service Question:
- “I want order an item”
- “Broken ear ring”
- “Broken pendant”
Request for Information Question:
- “I'm having trouble checking out”
- “Check on Trust you Journey ring availability”
- “Checking on a returned purse that front was coming undone”
Shipping and Delivery Question:
- “Order not received”
- “Order never received”
- “A belt back on April 12A bigger size”
Cards Question:
- “Redeem gift card”
- “Gift card”
Staff Question:
- “Rude clerk to a vip plus”
- “To suggest new charms for emergency services”
- “Customer upset with service”
Payments and Charges Question:
- “Can’t get coupon to go through on my order.”
- “Coupon problem”
Activation/ Cancellation Question:
- “Wonder why order was cancelled”
Website/ Application Question:
- “Product that is in the spring catalog but not available to order online.”
Other Question:
- “Place an order”
- “Jewelry”
- “Wrong town and zip code on order placed just now”
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Brighton Collectibles