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I broke one of my Brighton Collectible They repaired it at no cost to me. I was very thankful, because I love all the Brighton Bracelets I have, because they were all given to me by my kids. When I put my fixed Bracelet back into my Jewelry Box, I noticed at the...
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#1327692
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Brighton Collectibles - Terrible customer service. Been collecting Brighton products
Purchased Neptune’s rings necklace as pictured in front page of Summer 2018 look book .pictured as short necklace received long necklace.customer service just said they only make it one way and there’s nothing they can do. False advertisement .someone in marketing...
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I didn't like
  • Poor customer service
#1326477
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Brighton Collectibles - Very Disappointing Customer Service
I contacted Brighton Customer Service today, believing in their reputation of high quality and great customer service and expecting if not a solution to my issue, at least a friendly and courteous response. This was regarding a vanilla-colored handbag which turned...
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3.3
I didn't like
  • Poor customer service
#1306254
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I fell in love with the designs and weight of Brighton. I bought so many pieces but am so regretful!! Every piece I have is becoming to tarnished to even wear. I contacted the company and was told to keep it clean and stored properly, there was nothing they could do! I...
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#1287581
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Brighton Collectibles - Stones falling out

I keep having stones fall out of things. First it was a keychain now the alcazore heart ring. Me and my friend bought the two interlocking rings and both of ours are missing a stone and they won’t do anything about it unless we both bring in together and we are not together that often. Also, I bought a purse in January and never received my free gift in the mail.
#1283611
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I purchased the new straw bag at a small store in Fort Myers fla. I had been looking at the bag for some time and finally was able to pay the $286 for the bag. Well after 2 weeks the bag began to fray in two places. In a few days these two spots became a small hole. I...
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1.8
#1256183
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Today was my last straw with Brighton Collectibles. The jewelry is beautiful but it is NOT worth your money to buy. Why?I had to bring two of my bracelets for repairs (one of them was brought in for the third time) and I picked it up along with the other bracelet. To...
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2.1
I liked
  • Product design
I didn't like
  • Customer service
#1254268
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I bought a white leather and straw purse and a white leather wallet. Both were very expensive. About $200 for the purse and $150 for the wallet. The white leather on both turned yellow after the first year. They looked so bad, I can't use them. Part of the leather is...
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1.0
Product
I didn't like
  • Very rude manager
  • Poor customer service
#1249808
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Change battery and crystal also cleaning. Also broken bracelet needs repair as well, I love Brighton pieces I have collected would like to someday give it hem to my granddaughter Minimum hundred words, what I need is short and precise and to the point Watch and...
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4.9
#1249122
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Contact Brighton Collectibles

Mailing Address:
Brighton Inc.
14022 Nelson Ave.
City Of Industry, California 91746
United States
Phone:
(800) 628-7687
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Brighton Collectibles - Worst customer service, I as a consumer, have ever experienced!
On April 12, 2018, I bought a purse, wallet, and bangle bracelet from Brighton store at the Baywood Mall, in a suburb of Houston while visiting family in Seabrook, TX. I put items from my old purse in the new bag. After doing that I discovered the purse was not going...
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2.0
I didn't like
  • Very rude manager
  • Extrem
  • Willful deceit in order to make a sale
#1237760
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