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Well my husband bought me a bracelet for my 50th birthday in August 2018 and I've had pieces(heart) came off and it has come apart twice. The circle clasps look worn down and thin. I have bought and supported Brighton for a very long time even over James avery jewerly....
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3.5
#1378553
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Brighton jewelry should be able to sustain the normal wear and tear of simply wearing the piece without discoloring or scratching. I am a former jewelry consultant and understand all the "use with caution" warnings about not wearing your jewelry every day, cleaning it...
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1.8
#1363885
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I want to thank Athena at customer service who was so kind and thoughtful I purchased a handbag over 20 years ago. Was embarrassed to call. I love this bag . Brighton offered to fix it for me and claims if not to difficult will be a nominal fee. What a great company....
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4.9
I liked
  • Warmth and support from athena in customer service
#1339940
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I broke one of my Brighton Collectible They repaired it at no cost to me. I was very thankful, because I love all the Brighton Bracelets I have, because they were all given to me by my kids. When I put my fixed Bracelet back into my Jewelry Box, I noticed at the...
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#1327692
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Brighton Collectibles - Terrible customer service. Been collecting Brighton products
Purchased Neptune’s rings necklace as pictured in front page of Summer 2018 look book .pictured as short necklace received long necklace.customer service just said they only make it one way and there’s nothing they can do. False advertisement .someone in marketing...
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I didn't like
  • Poor customer service
#1326477
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Brighton Collectibles - Very Disappointing Customer Service
I contacted Brighton Customer Service today, believing in their reputation of high quality and great customer service and expecting if not a solution to my issue, at least a friendly and courteous response. This was regarding a vanilla-colored handbag which turned...
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3.3
I didn't like
  • Poor customer service
#1306254
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I fell in love with the designs and weight of Brighton. I bought so many pieces but am so regretful!! Every piece I have is becoming to tarnished to even wear. I contacted the company and was told to keep it clean and stored properly, there was nothing they could do! I...
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Anonymous
Julie Rogers

Same thing happens to me and a friend of mine we bought our necklaces the same day. Within a few short months the chains were severely tarnished. They were not subject to wate...

Anonymous
Janel

I have the same issue! Probably $3k worth and they are unwearable after about 1 year. Won't buy again.

#1287581
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Brighton Collectibles - Stones falling out

I keep having stones fall out of things. First it was a keychain now the alcazore heart ring. Me and my friend bought the two interlocking rings and both of ours are missing a stone and they won’t do anything about it unless we both bring in together and we are not together that often. Also, I bought a purse in January and never received my free gift in the mail.
#1283611
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I purchased the new straw bag at a small store in Fort Myers fla. I had been looking at the bag for some time and finally was able to pay the $286 for the bag. Well after 2 weeks the bag began to fray in two places. In a few days these two spots became a small hole. I...
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1.8
Product
#1256183
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Contact Brighton Collectibles

Mailing Address:
Brighton Inc.
14022 Nelson Ave.
City Of Industry, California 91746
United States
Phone:
(800) 628-7687
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Today was my last straw with Brighton Collectibles. The jewelry is beautiful but it is NOT worth your money to buy. Why?I had to bring two of my bracelets for repairs (one of them was brought in for the third time) and I picked it up along with the other bracelet. To...
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2.1
I liked
  • Product design
I didn't like
  • Customer service
#1254268
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